Managed Services

TELESIS has been delivering a myriad of Managed IT Solutions to our federal customers since 1998.

Solutions include Contact Center / Customer Support, IT Service Desk / Help Desk Support, IT Infrastructure Support, Application Support, Network Engineering and Optimization, Windows and Linux Engineering, Change Management, Problem Management, Incident Management, Asset Management, and Operations and Maintenance. TELESIS delivers Tiers 0, 1, 2, and 3 Service Desk / Help Desk and Application Support services on a 24/7/365 basis, including VIP support, to over 2.5 million users across 84 government agencies and offices.

The TELESIS Difference

TELESIS service delivery models are rooted in industry best practices such as Information Technology Infrastructure Library (ITIL), Help Desk Institute (HDI), Capability Maturity Model Integration (CMMI) Level 3 and International Organization for Standardization (ISO).

Our fully hosted, state-of-the-art, cleared facilities are located in Calverton, MD and Colorado Springs, CO. The Calverton, MD facility is situated 20 miles from Washington, DC and maintains NIST 800-53 Rev-4 FISMA Moderate readiness.

Muliple data and telecom circuits; backup and redundancy solutions; data security features such as intrusion detection & prevention, anti-malware, VPN, SSL decryption, inspection, and URL filtering.

Success Stories

Platinum Level – Service Desk Support
Setting Up a Help Desk in 7 Days
Customizing and Automating a HelpDesk

Other services offered by our world-class team

Advanced Engineering
Special Operations Support
Mission Support
Software Development
Cyber Security
Cloud Services
OpenFISMA+ ©
C4ISR Support
Infrastructure Support Services