Junior VoIP Technician

A Junior VoIP Technician serves at the Regional Network Enterprise Center – National Capital Region (RNEC-Client), in support of Unified Capabilities to include Voice over Internet Protocol (VoIP) and Voice over Secret Internet Protocol (VoSIP) or Enterprise Classified Voice over Internet Protocol (ECVoIP) devices.

The VoIP Specialist will support the design and configuration of user facility IT infrastructure to support voice and video. This includes layers 1 through 7 of the Open Systems Interconnection (OSI) Basic Reference Model for common user voice/video networks or layers 1 through 4 of the OSI Basic Reference Model. Telecommunications infrastructure includes fiber and Ethernet cabling up to the user desktop.

SKILLS AND QUALIFICATIONS
The VoIP Specialist possesses knowledge of, and skill in applying:

  • The utilization of Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Provisioning to troubleshoot and configure CUCM equipment.
  • Provided 1st, tier support to Users Globally utilizing Cisco Call Manager 10.5.2 – 11.5, Cisco Unity 10.5.2 – 11.5, Avaya CM 4.0 and Avaya CM 6.0.
  • Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts.
  • Provisioned and Supported Existing infrastructure of Cisco and Avaya Voice system.
  • Update and close tickets. Documentation on tickets and track issues to completion in remedy and TMS.
  • Provisioning of phone and user profiles, speed dials, name changes with CUCM, and voicemail on Unity Connection.
  • Support the lines for phones, elevators and fire/intrusion in all buildings
  • Understanding blueprints and cabling projects
  • Maintain and troubleshoot digital/analog/VoIP phones and lines
  • Must know how to perform site telephone audits and cross connects
  • Proficient with butt set, tone and probe, punch down and crimp tool.
  • T1/PRI/DEMARC wiring extensions and circuit turn-ups
  • Low Voltage Cabling (e.g., copper, fiber, coax)
  • Diagnosis and repair of cabling, call quality issues, and POTS dial tone problems
  • Cable Testing Experience installing 66 & 110 block with 25 pair cable Experience installing patch panels and cable pathway systems (cable trays, cable racks, j-hooks, d-rings) Installations will include dressing and routing of cable into telecommunications closets, modular furniture and other work area outlets Install, maintain, administer, and repair telecommunications equipment.
  • Provide modifications on telecom systems and on the end-user devices to support users with moves, add's and changes
  • Perform OEM specific Routine, Preventative, and Emergency maintenance on the Avaya and Callegra Messaging equipment.
  • Prior experience setting and testing of telephone sets, installing new cable jacks, IDF cross connecting
  • Working knowledge of CAT5E, CAT6 and Fiber installs (start to finish) including specialized test equipment and accurate record keeping
  • Activation or deactivation of a phone jack with existing wiring Physical change to be performed between the main distribution frame ( "MDF ")and a single station Cross-connects on the existing wiring at the MDF or intermediate distribution frame( "IDF ")
  • Troubleshooting skills on Avaya Communication Manager and associated hardware.
  • Troubleshooting skills on Avaya Definity and associated hardware.
  • Troubleshooting skills for service provider PRI circuits. Ability to isolate service provider issues.
  • Avaya Intuity Audix installation & maintenance experience.
  • Knowledge of Copper and Fiber Cable Standards.
  • Review and validate understanding of customer design requirements as well as recommended process changes.
  • Managed day-to-day client and internal service requests and documented all services performed.
  • Maintain support documentation including support guides, knowledge base articles, procedures, inventories, and online customer information.
  • Installation, configure and testing of VoIP stations (Jabber Client) on user desktops off of the Cisco CUCM.
  • Analyze Problems with Telephony and Data Network equipment
  • Programming of the IP telephones (Cisco IP 88XX, 7965, 7971, VIPER, Avaya 9621, 9641, 1120, and 1140) and connectivity to LAN network.
  • Perform duties within Quality Assurance programs and customer survey process improvement programs.
  • Participate in projects ranging from expansion of a single line card or trunk.
  • Analyzes the current telephone and network infrastructure and identify gaps that would prevent the successful migration from the legacy voice system to a VoIP centric system.
  • Maintains and administers network infrastructure standards, documentation and fault tolerance.
  • Perform/support Transport Services integration testing as required.
  • Strong knowledge of Structured Cabling Systems from an installation and basic design perspective
  • Versed in BICSI rules, regulations, and standards

EDUCATION AND EXPERIENCE

  • High-school diploma or educational equivalent required.
  • Bachelor's Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred.
  • Diploma from a technical or vocational school, work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
  • Must have one (1) to three (3) years of experience providing development, coordination, and implementation of telecommunications requirements.
  • BICSI Certification – Desired

OTHER REQUIREMENTS
Certifications/Training:
Candidate must possess the following certifications in order to meet the DoD Information Assurance Technical (IAT) Level II Information Assurance (IA) Requirement:

Applicant must have and maintain at least one of the following Information Assurance (IA) certifications prior to beginning employment:

CompTIA, Security+ CE (Desired)
CISCO, Cisco Certified Network Associate – Security (CCNA-Security)
GIAC, Security Essentials Certification: (GSEC)
ISC2, System Security Certified Practitioner (SSCP)
 

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