Systems Administrator

Job Description
Responsibilities As a System Administrator you will do the following tasks:

  • LAN installation will include both LAN hardware and software. Installations will strictly adhere to Configuration Standards.
  • Provide installation, implementation, and problem resolution support for COTS, GOTS and Department custom designed applications.
  • Ensure that all Department security and hardware configurations are strictly adhered to. Report security violations to ISSO or AISSO as soon as they are discovered.
  • Support ISSO or AISSO on appropriate course of action. Adhere to Department internal processes for security violations.
  • Work in a team environment that often requires Admins to work together to solve difficult issues.
Required Experience Experience required will include at a minimum:

  • Software Installation: Install and test new software acquired by customer.
  • Troubleshooting and Problem Resolution:
    • Provide technical assistance to Department users experiencing trouble with their applications.
    • Troubleshoot problems utilizing diagnostic software. Prepare issue/instance reports recommending necessary course of action to remedy situation.
    • Provide assistance with password resets, CAC card issuance and other user issues in a professional manner.
  • Hardware and Software Installation:
    • Install and test new PC hardware and software acquired by customer.
    • Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the Department inventory.
    • Install and test new PC software, ensure that it is working properly and logged into the inventory.
    • Work with users and staff to determine hardware and application needs.
    • Telephone support to LAN users.
    • Use of Remedy to manage tickets including closing tickets in a timely fashion when work is complete.
Preferred Experience At least three (3) years of system administration experience with proven ability maintaining Microsoft Windows systems in a large Government or Enterprise style environment is preferred.

  • Remedy Experience
  • Strong and recent desktop support
Education and Required Certifications BS/BA degree in related field preferred. A+ Certification required
Security Clearance and Citizenship Requirements Top Secret and US Citizen
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