Service Now Administrator

We are seeking an individual with ServiceNow Development, Integration, Maintenance and Operations skills to join our team. The selected candidate will bring ServiceNow System Development and Systems Administration skills, including experience developing, integrating and administering a ServiceNow ITSM solution in a cloud-based environment. Responsibilities include:

  • Serve as administrator and developer for the ServiceNow ITSM tool
  • Consult with the Chief Engineer, business process owners, customers, users and constituents to develop and analyze customer requirements
  • Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
  • Design and implement client scripts, business rules, workflows, and otherwise configure or modify applications to meet business requirements
  • Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
  • Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc.
  • Coordinate and perform application upgrades in partnership with vendors and internal colleagues
  • Perform application testing
  • Create and maintain system design and operations documentation
  • Develop, maintain, and execute reports to ensure system operation meets performance targets
  • Develop and maintain procedural documents relating to the management of the platform
  • Provide advanced application support to internal team members
  • Provide training and knowledge transfer to other employees as necessary
  • Assist in IT process implementation and support as necessary
  • Provide "on call support on a periodic basis as required


  • Experience creating, updating, and interpreting JavaScript, AngularJS and scripts
  • Knowledge of Remedy or ServiceNow database hierarchies and designExperience with detailed components of ServiceNow, including Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management
  • Ability to create and configure forms and screen updates in ServiceNow
  • 2 or more years administering and developing on ServiceNow platform
  • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education
  • Experience with Agile development
  • Cloud development experience
  • ServiceNow System Administrator Certification
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