Reporting & Documentation Specialist

Job Summary:

Support all aspects of the FCC’s IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC’s IT Service Management System.

Responsibilities:

  • Support the Transition-In activities
  • Ensure an efficient and effective program execution of the required reporting and documentation services
  • Support the submission of the weekly and monthly status reports
  • Submit a Trip Report to the COR within three (3) business days of completion of approved travel
  • Maintain the PM portal and update the portal information within two (2) business days of events that affect the portal data
  • Support the assessment of the FCC’s Service Center and in deriving a solution to establish a unified Service Center to include Tier 1, Tier 2, and Tier 3 support to improve communication to the customer base and ensure continuity of services for support across multiple locations
  • Integrate and maintain all approved Service Center SOPs
  • Provide COOP and disaster recovery (DR) reporting and documentation support; review, update/revise, and submit for Government approval COOP documentation
  • Generate and submit for Government review and approval Lessons Learned reports for exercises and actual events
  • Implement and maintain approved COOP documentation

Requirements: (Clearance/Citizenship)

  • Must possess the ability to clear Public Trust
  • Proficient knowledge in reporting and documentation on large programs
  • Strong analytical skills and ability to manage reporting and documentation requirements on a large scale

Experience:

  • 5 Years Relevant experience

Education:

  • Bachelor’s in Information Technology or relevant area

Shift information:

  • 6:00am – 6:00pm Monday – Friday
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