MCSC SATCOM Services Administrator

JOB DESCRIPTION:

NETWORK OPERATIONS CENTER (NOC) ADMINISTRATOR to provide system and network operations support in a 24×7 NOC environment. This position is responsible for monitoring, Tier-I and Tier-II diagnostics support, and escalation of operational issues including triage and information gathering for support recourses and establishment of communications. This includes hardware and applications and will leverage standard & custom tools and techniques to identify solutions to system and client issues.

KNOWLEDGE, SKILLS, ABILITES & REQUIREMENTS:

  • Hold active US Government Secret clearance.
  • High School diploma required; prefer Associates Degree or higher
  • Military background preferred
  • NOC experience a plus
  • Linux experience preferred
  • Working knowledge of Satellite Communications Baseband, Network Management, modem systems equipment to include VSAT (Very Small Aperture Terminal), Earth station/Teleport, Broadcast and RF Uplink/Downlink chain
  • Knowledge of internet based network connectivity principles and implementation
  • Thorough understanding of and ability to use System Engineering processes
  • Good team player, facilitator and leader
  • Strong communication and interpersonal skills
  • Self-Starter with a high level of personal accountability

ESSENTIAL / PRIMARY DUTIES, FUNCTIONS & RESPONSIBILITES:

  • Monitor networks, servers and applications utilizing custom & industry standard tools.
  • Serve as an initial responder within the Network Operations Center in notifying, identifying, troubleshooting and resolving systems issues.
  • Provide Tier-1 thru Tier-2 support of operational issues including network, hardware and software.
  • Assess the need to and efficiently escalate incidents to Tier-3 Engineering support.
  • Establish, assign and manage workflow via customer web-based portal.
  • Provision satellite configuration data for transceivers and provide mission critical satellite data to customers.
  • Perform regular system maintenance.
  • Create, develop and maintain documentation on system design, architecture and processes.
  • Ability to demonstrate a sense of urgency while acting in a calm and professional manner ensuring excellent customer support.
  • Provide 24x7x365 staff rotation within the NOC.
  • Effectively communicate situation reports to team counterparts ensuring accuracy and attention to detail.
  • Respond to alerts and critical information requirements as necessary.

WORKING CONDITIONS/PHYSICAL EFFORT

  • No regular travel required.
  • Must be able to work with a very diverse team.
  • Must be able to work a rotating shift.

COMMUNICATIONS / INTERPERSONAL CONTACTS

  • Able to work with people via email or telephone, or other means of communication, and calmly extract knowledge of the issue to determine real root of problem.
  • Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
  • Experience supporting customer calling in with problems (telephonic).
  • Very outgoing personality, must work well in a team environment.
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