Infrastructure Administrator

Infrastructure Administrator
Aberdeen Proving Ground, MD

Clearance: Secret
Shift Work: Yes
On-Call: After hours on call will be shared and on a "rotational basis.
Schedule: 0600 1400 or 1400-2200 (M-F)
Travel: None

Position Overview:
The Infrastructure Administrator must display strong team work with the ability to work independently and actively participate on integrated teams. The primary responsibilities include Tier I&II technical support for external and internal customers and provide workstation and server administration for the organization’s Microsoft 2012R2 / 2016 and Windows 10 environment. In this role you will oversee and monitor host, storage and virtual machine performance, and take steps to resolve issues.
Responsibilities and Duties:

  • Provide helpdesk support including receiving calls, opening, logging, and resolving helpdesk tickets.
  • Provide user support for desktop infrastructure
  • Monitor Data Center architecture, investigate any issues observed, and resolve issues
  • Work with Data Center Engineer team to resolve issues and escalate as-needed.
  • Provides user account administration, i.e., account creation and management and password resets on Active Directory
  • Provides user level support for domain resources, i.e., workstations, laptops, thin/zero clients, printers, Cisco VoIP phones, Virtual systems, Microsoft applications, and 3rd party applications
  • Isolates and resolves hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
  • Install and configure operating systems and software as directed
  • Performed monthly maintenance of the datacenter architecture
  • Performing other related duties as assigned

Required Skills and Qualifications:

  • VCP 6.0 Required within 6mo of hire
  • Security+ CE certification
  • 2+ years of helpdesk experience
  • 2+ years of desktop experience
  • 2+ years of experience in a virtualized environment
  • Experience with Domain Controller components
  • Must be able to work in a fast-paced work environment and ability to work alone.
  • Excellent time management skills and ability to multi-task.
  • Ability to communicate effectively with customers and other employees via face to face communication, over the telephone or through email.
  • Strong attention to detail.
  • Strong customer-service orientation
  • Understanding of current networking protocols, operating systems, and technology standards.

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