Call Center Representative

Job Summary: NHTSA Hotline Support

  • Handle incoming ACD calls Respond to consumer inquiries regarding vehicle safety recalls, publications and other matters under the jurisdiction of the National Highway Traffic Safety Administration.
  • Respond to contacts via phone and email. A primary component of the position is performing accurate data entry of vehicle safety complaints into a government database.
  • Data entry of consumer inquiries and request into a proprietary ticketing system.


  • Strong computer and data entry skills
  • Strong analytical ability to resolve complex customer inquiries.
  • Excellent verbal and written communications.
  • Excellent interpersonal skills to effectively interface with all levels of staff, clients and customers.
  • Ability to multi-task. Ability and experienced in performing research.
  • Ability to demonstrate superior organizational skills by keeping files and work area organized.
  • Must have the ability to handle a high level of responsibility and effectively handle high call and email volume.
  • Demonstrate a strong work ethic.
  • Government contract experience a plus.
  • Must be able to must obtain and maintain Public Trust security clearance.
  • Must be a US Citizen Experience 2-3 years Contact Center Customer Service

Education; High School Diploma/ some college work preferred
Shift information; May vary as needed.

Background Check
Security Clearance

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