Call Center Representative II

Responsibilities:

  • An individual knowledgeable in basic Information Technology terminology and has a good working knowledge of MS Office applications such as MS Word and Excel.
  • Demonstrates strong oral and written communication skills and can prepare MS Word documents or spreadsheets by using MS Office software.
  • Must be able to use email to receive and respond to customer inquiries and document issues in Call Tracking software accurately.
  • Have customer service skills and excellent communication capabilities.
  • Attend to customer calls and queries for information, respond to customer requests via phone, and email; Works as a mid-level member of a team.
  • Take inbound calls.
  • Document calls using call tracking software.
  • Completion of customer inquiries through emails.
  • Resolve customer issues in a courteous and professional manner (Calls & Emails).
  • Make outbound calls to customers when required.
  • Other duties as assigned.
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