Call Center Representative II

Responsibilities: An individual knowledgeable in basic Information Technology terminology and has a good working knowledge of MS Office applications such as MS Word and Excel. Demonstrates strong oral and written communication skills and can prepare MS Word documents or spreadsheets by using MS Office software. Must be able to use email to receive and respond to customer inquiries and document issues in Call tracking software accurately. Have customer service skills and excellent communication capabilities. Attend to customer calls and queries for information, respond to customer requests via phone, and email; Works as a mid-level member of a team. Take inbound calls. Document calls using call tracking software. Completion of customer inquiries through emails. Resolve customer issues in a courteous and professional manner (Calls Emails). Make outbound calls to customers when required. Other duties as assigned.
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